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Адрес работы: Tashkent, Islam Karimov av., Tashkent City Project
Адрес собеседования: Tashkent, Islam Karimov av., 55
Hilton Hotels & Resorts

Event Manager

Работодатель: Hilton Hotels & Resorts (2 вакансии)

Ташкент, Пр. Ислама Каримова, Tashkent City

Требования:

• Fluent English and a second language desirable
• Previous sales and events / banquets, preferably in Hotel, and positions of leadership and supervision teams
• Critical analysis to strategically evaluate the sales of shares to be taken
• Ability to analyze and manage multiple tasks
• Ability to Manage Stress situations, always promoting a constructive and positive attitude
• Knowledge of Product and Marketing, such as: Politics, Operation and Structure of Hotel, super vision and organization of team members
• The ability to solve problems quickly and efficiently
• Sense of organization and planning
• Good written and verbal communication

Обязанности:

We are looking for Event Manager to support our Sales and Marketing department at the Hilton Tashkent Hotel.
You will act as the first point of contact for queries from employees and external partners.

Responsible for selling and servicing hotel services to group business clients. Primary sales efforts are in Banquet Food, Beverage and Meeting Room Rental. Must be able to effectively sell the services of the hotel to gain commitment from the customer and work well with all departments in the hotel to ensure that services are delivered as communicated to the client. Provides guidance to Event Managers and Trainees.

Executing Event Operations

• Leads pre-event and post-event meetings for assigned groups.
• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Manages customer budgets to maximize revenue and meet customer needs.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Manages group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability

• Manages revenue and profitability associated with events.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Reviews billing and payments with clients.


Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Makes presence known to customer at all times during entire event process.
• Follows up with customer post-event.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

Условия работы:

At Hilton we believe in the importance of leadership at all levels. We expect our people to embrace and live by our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society, and make an impact that matters.

We thank all Applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.
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