Контакты работодателя

чтобы увидеть все контакты

Чтобы не потерять эту вакансию добавьте ее в избранное

АО СП "УЗБАТ А.О."

Associate - IT Service Management (Samarkand)

руководители
 

Работодатель: АО СП "УЗБАТ А.О." (4 вакансии)

Республика Узбекистан, 100084, г.Ташкент, проезд Минор 77

Похожие вакансии

Требования:

Higher education in Computer Science or a Related Field;
At least 2-3 years of relevant experience;
Russian – fluent, English – at least intermediate;
ITIL knowledge – nice to have;
Ability to work under pressure, handle stressful situations in a calm manner;
Communication skills: oral, written, presentation, facilitation;
A good understanding of the organization’ services provided and customers/users;
Innovative thinking with service quality and its improvement within limits of costs and business direction.

Обязанности:

Monitor the Service Level Agreements (SLA) and ensuring that they meet the required levels;
Make sure that all IT Service Management processes, Operational Level Agreements (OLA) and Underpinning Contracts are appropriate for the agreed service level target.

TYPICAL ACCOUNTABILITIES:
Supervise Service Performance against the SLAs and OLAs;
Support Service Level review process with both the IT Customer and Service Provider which covers:
 Review outstanding actions from previous Reviews
 Current Performance
 Review Service Levels and targets (where necessary)
 Review underpinning agreements and OLAs as necessary
 Agree with appropriate actions to maintain / improve Service Levels
Coordinate troubleshooting;
Support any actions required to maintain or improve Service Levels;
Act as co-ordination point for changes to Service Levels required (i.e. extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider etc.);
Ensure that appropriate changes are assessed for their impact on service levels;
Accommodate Service Improvement Plans / Programs within the Service Level Management processes.

ROLE SPECIFIC ACCOUNTABILITIES:
Manage services across pillars;
Own the Local Service Catalogue throughout the Sales and Operational Planning cycle and engages with IT Demand for capturing any demand signals;
Manage local services suppliers, including manage workplace services, if locally delivered;
Ensure fulfilment of services as per SLA, monitor and capture performance via Service Reviews
1st level escalation points and focus for any end market engagement activities;
Monitor and ensure compliance for control navigator / audit items related to IT Services processes.

Условия работы:

Employment according to the Labor Code, a full social package in accordance with the Labor Code
в избранное
Поиск работы в Ташкенте
и Узбекистане

Ищу работу
Ищу персонал
    Регистрация соискателя

    Нажимая на кнопку «Регистрация» вы принимаете условия пользовательского соглашения, представленного по этой ссылке.