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Associate - IT Service Management (Samarkand)


Работодатель: АО СП "УЗБАТ А.О." (4 вакансии)

Республика Узбекистан, 100084, г.Ташкент, проезд Минор 77

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Higher education in Computer Science or a Related Field;
At least 2-3 years of relevant experience;
Russian – fluent, English – at least intermediate;
ITIL knowledge – nice to have;
Ability to work under pressure, handle stressful situations in a calm manner;
Communication skills: oral, written, presentation, facilitation;
A good understanding of the organization’ services provided and customers/users;
Innovative thinking with service quality and its improvement within limits of costs and business direction.


Monitor the Service Level Agreements (SLA) and ensuring that they meet the required levels;
Make sure that all IT Service Management processes, Operational Level Agreements (OLA) and Underpinning Contracts are appropriate for the agreed service level target.

Supervise Service Performance against the SLAs and OLAs;
Support Service Level review process with both the IT Customer and Service Provider which covers:
 Review outstanding actions from previous Reviews
 Current Performance
 Review Service Levels and targets (where necessary)
 Review underpinning agreements and OLAs as necessary
 Agree with appropriate actions to maintain / improve Service Levels
Coordinate troubleshooting;
Support any actions required to maintain or improve Service Levels;
Act as co-ordination point for changes to Service Levels required (i.e. extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider etc.);
Ensure that appropriate changes are assessed for their impact on service levels;
Accommodate Service Improvement Plans / Programs within the Service Level Management processes.

Manage services across pillars;
Own the Local Service Catalogue throughout the Sales and Operational Planning cycle and engages with IT Demand for capturing any demand signals;
Manage local services suppliers, including manage workplace services, if locally delivered;
Ensure fulfilment of services as per SLA, monitor and capture performance via Service Reviews
1st level escalation points and focus for any end market engagement activities;
Monitor and ensure compliance for control navigator / audit items related to IT Services processes.

Условия работы:

Employment according to the Labor Code, a full social package in accordance with the Labor Code
в избранное
Поиск работы в Ташкенте
и Узбекистане

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